Dear Canterbury Guest,
Throughout this pandemic, the safety and well-being of our team members and guests has been, and will continue to be, our top priority. As Minnesota’s first gaming property to close at the outset of this pandemic, we stand by our core values of fun, family, community and integrity.
As we put our team back to work and welcome our guests back to Canterbury Park, we do so with the following guiding principles:
1. Creating a Safe Environment For Our Team & Guests
Canterbury Park is committed to providing our guests with a safe place to play. To deliver on that promise, we have implemented health screening standards to help prevent symptomatic or exposed guests, team members, vendors and horsemen from accessing the property.
We invite you to Come Play. But if you’re sick, please stay home – we’ll be here for you when you’re healthy enough to return.
2. Providing and Maintaining a Sanitary Facility
Canterbury Park is committed to following best practices for cleaning and sanitary measures. Our team has put together detailed cleaning standards, responsibilities and frequency guidelines to ensure all areas of high traffic and contact are disinfected regularly throughout the day.
At night, we have elected to initially close our doors from 4AM – 10AM to ensure we have time to disinfect our property from top to bottom. As we refine our procedures and skills, we hope to be able to offer you 24-hour gaming opportunities again very soon.
3. Employing Best Practices at all Transactional Touchpoints
While we know Canterbury Park cannot be a 100% contactless environment (you still need to be able to stack your chips and cash your tickets!) we have reduced touch points where we can. In those areas harder to eliminate all contact, we have installed sanitizer stations throughout the property for your use. We ask that you help us by frequently washing and sanitizing your hands.
4. Following Social Distancing Guidelines
Social distancing is one of the most important things we can do to protect each other from the spread of COVID-19. Canterbury Park is following all recommendations from state officials and health experts to maintain adequate spacing throughout the property. From queuing line graphics on our floors to capacity limits our on building, we want everyone to have the space they need to play comfortably.
Across our building, you’ll see Plexiglas dividers in areas of high traffic where social distancing can’t be maintained – including our table games. Don’t worry … our team has been busy practicing ‘air’ high fives and fist bumps. After this much time away, we’ve gotten pretty good at it!
5. Ensuring the Proper Usage of Protective Equipment
Canterbury Park is continuing to follow the advice of state government and health officials to employ best practices for mask usage in public. We are requiring all guests at Canterbury Park to have a mask upon arrival, and to be utilized in public spaces where social distancing can’t be maintained. You’ll still be able to take it off to enjoy a cold beer or one of our premium pizzas – we just ask that you keep it to a minimum.
6. Providing Education, Training and Encouraging Continuous Improvement
As we have said throughout this process, the safety and well being of our team members and guests remains our top priority. We ask you to actively participate in that process.
We’re all learning together. We understand not every decision will be right the first time, and are committed to an ongoing review of our guest experience and team member policies. If at any time, we are not meeting the expectations you have for your gaming environment or we have set forth for ourselves, we encourage you to provide us feedback.
If you have any feedback for us, please contact us at email@example.com.
We are so thankful to finally be able to welcome our guests back to Canterbury Park. We will continue forward as we always have – together.